Política de envio

Shipping Policy

Effective Date: July 30, 2026

Brand / Store Name: Orla Vibe Warehouse

At Orla Vibe, we are dedicated to delivering your fashion, beauty, and accessory collections swiftly and safely so you can define your vibe, every day.

All orders are packed and dispatched directly from our central fulfilment facility:

Orla Vibe Warehouse

Rua da Beneficência 229

1600-019 Lisboa, Portugal

1. Order Processing Times

  • Standard Processing: All orders are processed and packed within 1 to 3 business days (Monday through Friday, excluding Portuguese national holidays).

  • Order Tracking: As soon as your order leaves our warehouse, you will receive an automated shipping confirmation email containing your tracking number and tracking link.

  • Address Accuracy: Please double-check your shipping address during checkout. Orla Vibe is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

2. Estimated Shipping Times & Delivery Rates

We ship locally within Portugal, across the European Union, to the United States, and worldwide.

Shipping Destination Estimated Delivery Time Standard Shipping Fee
Portugal (Mainland) 3 – 5 Business Days €3.99 (Free on orders over €50)
Portugal (Azores & Madeira Islands) 5 – 8 Business Days €5.99 (Free on orders over €70)
Spain & Rest of European Union (EU) 5 – 8 Business Days €6.99 (Free on orders over €80)
United States 7 – 12 Business Days $7.99 USD (Free on orders over $90)
Rest of the World (Global) 8 – 15 Business Days Calculated at Checkout

Note: Delivery estimates are calculated from the day your package is dispatched, not the date the order is placed.

3. Customs, Import Taxes & Duties

  • European Union Orders (including Portugal): All EU orders are free of hidden customs duties. Value Added Tax (VAT) is included at checkout.

  • International Orders (USA & Rest of World): Shipments entering countries outside the EU may be subject to local import taxes, customs duties, or clearance fees determined by your local government. These charges are the responsibility of the customer.

4. Tracking Your Order

Once your tracking number is activated by the carrier, you can monitor your package’s journey directly on our store or via the postal carrier's portal. Please allow 24 to 48 hours for tracking scan updates to reflect after receiving your dispatch email.

5. Lost, Stolen, or Delayed Packages

While we partner with reliable express carriers, logistical delays can occasionally occur due to weather, peak holiday seasons, or local postal bottlenecks.

  • Tracking Not Updating: If your tracking status has not updated for more than 7 business days, please contact our support team so we can open an inquiry with the carrier.

  • Delivered but Missing Packages: If your tracking indicates "Delivered" but you have not received your parcel, please check with neighbours, building management, or your local post office before contacting us.

6. Contact Information

If you have any questions regarding your shipment, delivery status, or order tracking, please reach out to our team:

  • Brand / Company: Orla Vibe Warehouse

  • Customer Support Email: orlavibe4@gmail.com

  • Phone Support: +351 911 516 169

  • Warehouse Address:

    Rua da Beneficência 229

    1600-019 Lisboa, Portugal

Thank you for shopping with Orla Vibe — helping you define your vibe, every day.