Política de privacidade

Effective Date: July 30, 2026

Brand Name: Orla Vibe Warehouse

Website: www.orlavibe.com (or your store domain)

At Orla Vibe, we respect your privacy and are committed to protecting your personal data as you define your vibe, every day. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you interact with Orla Vibe, we collect personal information necessary to fulfill your orders and enhance your shopping experience:

  • Order & Contact Information: Your name, shipping address, billing address, email address (orlavibe4@gmail.com contact level), phone number (+351 911 516 169), and payment details.

  • Device & Browsing Information: IP address, browser type, device type, time zone, cookies, and browsing actions on our store to optimize user experience and site performance.

  • Customer Support Interactions: Messages, photos, or emails sent to our support team regarding returns, enquiries, or order updates.

2. How We Use Your Information

We use your personal data strictly to deliver a seamless shopping experience, including to:

  • Fulfil Orders: Process payments, arrange shipping, send order confirmations, and handle returns or refunds.

  • Customer Support: Respond to your questions, order-tracking enquiries, and product requests.

  • Improve Our Store: Analyze customer browsing patterns to optimize menu layouts, product offerings, and site speed.

  • Legal & Security Compliance: Prevent fraudulent transactions, screen for risk, and comply with applicable tax and EU regulations.

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our business:

  • Shopify: Our e-commerce platform that securely hosts our store and processes checkout data.

  • Payment Gateways: Authorised payment providers (Stripe, PayPal, Multibanco / MB WAY) to securely handle transactions.

  • Logistics & Carriers: Postal and courier services to deliver packages directly to your shipping address.

4. European Union (GDPR) Rights

If you reside in Portugal or anywhere within the European Union, you hold specific rights regarding your personal data under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data, subject to legal record-keeping obligations.

  • Right to Restrict Processing: Request that we limit how your data is processed.

To exercise any of these rights, please contact us at orlavibe4@gmail.com.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to remember your cart items, analyze traffic, and offer a personalized shopping session. You can manage or disable cookies directly through your web browser settings at any time.

6. Data Retention

When you place an order through Orla Vibe, we retain your order information for our records to handle accounting, tax obligations, and ongoing warranty or return requests, unless you ask us to delete this information.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Brand / Company: Orla Vibe Warehouse

  • Customer Support Email: orlavibe4@gmail.com

  • Phone Number: +351 911 516 169

  • Warehouse & Official Address:

    Rua da Beneficência 229

    1600-019 Lisboa, Portugal

Thank you for trusting Orla Vibe — helping you define your vibe, every day.